Delivery Policy & Method

Delivery method — 100% digital

All our products are digital documents. They are delivered electronically in two ways at the same time: (1) on your personal order page, reachable through the secure link you receive at checkout, and (2) as attachments or download links sent to the email address you provided with your order.

No physical goods are shipped, so there are no shipping fees, couriers, or delivery addresses involved.

Delivery time

Standard documents (flight reservation, hotel confirmation, travel plan) are normally delivered within minutes of payment confirmation.

Documents that involve tailored drafting or manual review (such as cover letters and some add-ons) can take longer, and in all cases your complete order is delivered within a maximum of 24 hours of payment confirmation. If anything is delayed beyond that, we contact you proactively and keep you updated until it is delivered.

What is delivered

Exactly the items listed for your chosen package and any add-ons selected at checkout — as shown with their prices on our homepage and order page before you pay. Documents are provided as PDF files ready to print or upload to a visa application.

If you did not receive your order

First check your spam or junk folder and confirm the email address on your order. Your documents also remain available on your order page at any time.

Still nothing? Contact support@hatvisa.com with your order reference (e.g. HV-XXXXXX). We re-send documents free of charge, and if we ever fail to deliver an item you paid for, our Refund Policy entitles you to delivery or a full refund of that item.

Corrections and re-issues

If a delivered document contains an error, or your details change, contact us — corrections and re-issues are free and are normally completed within hours.