Cancellation Policy

Cancelling before preparation begins

You may cancel an order free of charge at any time before we begin preparing your documents. To cancel, email support@hatvisa.com from the address used on your order with your order reference (e.g. HV-XXXXXX) and the word “Cancel”. If preparation has not started, we confirm the cancellation and issue a full refund to your original payment method.

Please note that preparation normally starts within minutes of payment confirmation, so the cancellation window is short.

Cancelling after preparation or delivery

Once preparation of your custom documents has begun, or once documents have been delivered to your order page or email, the order can no longer be cancelled and fees are non-refundable, as set out in our Refund Policy.

If your travel dates or details change after delivery, contact us — we update and re-issue documents free of charge wherever we reasonably can. In most cases a change is a better outcome for you than a cancellation.

Cancellations by us

We may cancel an order before delivery if we cannot fulfil it, if the information provided is incomplete and we cannot reach you, or if we suspect fraud or misuse of our service. In every such case you receive a full refund to your original payment method.

Effect on visa applications

Cancelling an order with us has no effect on any visa application you may have submitted. Our documents are supporting materials only; we are not connected to any embassy, consulate, or visa application centre.

Contact

Questions about cancellations: support@hatvisa.com. We normally reply within 24 hours.